Refund policy
RETURNS + EXCHANGES
We offer a refund, store credit or exchange on full-priced items within 14 days of receiving your order.
Items must be:
- Unworn and in original condition
- Tags still attached
- Free of creasing or damage
- Wetsuits folded following steps 1 to 4 in our folding guide
Wetsuits crease easily in the post, so please follow the folding steps to make sure yours arrives back in a condition we can accept. Unfortunately we can’t refund or exchange wetsuits that arrive creased.
For hygiene reasons, we can’t accept returns or exchanges on swimwear, so please choose carefully. This doesn’t apply to wetsuits.
RETURN POSTAGE
Return postage and any duties are covered by you. We recommend using a tracked postal service, as we can’t be responsible for return parcels that go missing.
SALE ITEMS
Sale items, including discounted, promotional and sample sale pieces, can’t be returned or exchanged for change of mind.
FAULTY ITEMS
If your item has a fault, please email hello@summersunlabel.com with a photo before sending it back. If it’s a manufacturing fault, we’ll repair, replace or refund it, and we’ll cover the return postage. This applies to sale items too.
Nothing in this policy limits your rights under the Australian Consumer Law.
HOW TO RETURN OR EXCHANGE
To return or exchange your item, please email our customer service team at hello@summersunlabel.com.